Prices and product availability are subject to change without notice and are subject to stock availability. If any of the products ordered become out of stock after the transaction has been completed, we will send you a notice to this effect by email and the out-of-stock product will then be removed from the order and the price of this product will be sent to you will be refunded. Phoenix disclaims all liability in the event of a shortage of stock and for any damage that may result or be caused by any delay in delivery.
PRICES AND SALES TAXES
The prices displayed on the Website are in Canadian dollars (CAN$), do not include taxes and may change without notice. The official amount of your order, including taxes, will be sent to you upon confirmation of your order placed on the Website.
PAYMENT AND DELIVERY
We accept payment through PayPal on our Website. If Your purchase in not made on our Website we only accept payment by credit cards issued in Canada by Visa™ and MasterCard™ or by bank wire transfer.
Delivery fees will be calculated and charged based on delivery address, province/state and country.
Additional charges may apply for delivery to remote areas.
We will contact you by email to confirm delivery charges.
Following your purchase, we will notify you by email of the delivery date. Allow 4-14 days to receive your purchase for orders within Canada and the USA.
CONFIRMING YOUR TRANSACTION
Within 4 days of the completion of any transaction made on the Website, we will send you an order confirmation email including the total price of your order as well as the detailed terms of the transaction.
We reserve the right to cancel the transaction, without having to provide any justification. If we cancel your transaction, a notice will be sent to you by email at the address provided.
We reserve the right to limit or prohibit orders that, in our sole judgment, appear to have been placed by merchants, resellers or distributors.
Generally, when we cancel a transaction, we do not charge the amount to your credit card or Paypal account.
Otherwise, we will refund you this amount or a corresponding credit will be applied to your credit card or Paypal account. We always refund or credit using the same method of payment originally used by You.
RETURN AND REFUND
Please refer to our Return & Refund Policy our Website.
WARRANTY
To learn more about the one-year limited warranty, please refer to our Warranty on our Website.
ERRORS ON OUR WEBSITE
Although we are very vigilant about the data on the products appearing on our Website, it may happen that display errors (price, description, etc.) occur.
Phoenix RESERVES THE RIGHT TO RECTIFY SUCH ERRORS WITHOUT OBLIGATION TO DELIVER THE GOODS ON THE CONDITIONS POSTED IN ERROR.
If such a situation occurs, rest assured that we will correct the incorrect information as soon as possible and contact you if you have already ordered this item.
PURCHASE AND ORDERS FROM USA AND OTHER COUNTRIES
Phoenix can sell and ship to the USA and other countries.
Please contact us so we may confirm pricing, taxes, duties & customs fees and freight & delivery costs and payment methods.
We can be reached by phone on our USA/Canada toll free number 1-800-578-2924 or by email at [email protected].
Contact Us
If you have any questions about the General Conditions of Purchase, You can contact us:
